Return Policy

Details
Category: Company Policies

Return Policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Returnable items

Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.

*Warranty:  1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs), 30 days for the rest of the items

 

Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Items have not met your expectation.
2. Items are unwashed, unworn, unused, with tags and unaltered.
Note: in this situation, we will not be responsible for the return shipping cost.

Return Conditions

For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.

Non-Returnable Items

We cannot accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, tag-removed or misused items.
3. Items under the following categories:

* Made-to-order items, Made-to-measure items, Customized items. Check Specific Return Policy here 
* Cosplay & Costumes 
* Ice Skating, Gymnastics
* Cell Phones, Tablets, Laptops, 3D Printers, Smart Robots
* Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets)
* Clearance items, Disposable items

Before Making a Return Request

For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.

If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

If the package is returned to our warehouse because of customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment. However, please understand that no refund will be issued in this situation.  Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by deadline

Return address & refunds

Return address: You will need to send your returning products to our warehouse in China. Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.

Refunds: The refund will be issued to your Alibaba Account. The original shipping fee and insurance are non-refundable. 

Note:

If you want to return the product, please confirm that you’ve received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.

Trackable Packages Inquiry Period

Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 30 days from shipped day
* Expedited Postal/Prioriy Line/Economy Air: 60 days from shipped day
* Postal service - tracking: 90 days from shipped day
If you need assistance, please Contact Us.

Terms of Use

Details
Category: Company Policies

Terms of Use

 

Welcome to the website of XUQY Limited. xuqy.net as a cross-border e-commerce website provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any xuqy.net service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions, including but not limited to the Privacy Notice, applicable to such services, and they are incorporated into this Agreement by this reference. xuqy.net reserves the right to change this site and these terms and conditions at any time.

Accessing, browsing, or otherwise using the site constitutes your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.

Use of Site:

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, xuqy.net hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by xuqy.net in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by xuqy.net in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by xuqy.net in advance. xuqy.net reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if xuqy.net believes that customer conduct violates applicable law or is harmful to xuqy.net’s interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. xuqy.net may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and xuqy.net has no obligation to investigate the authorization or source of any such access or use of the Site. 

You will be solely responsible for all access to and use of this site by anyone using the       password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify xuqy.net of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
This “site” is owned by XUQY Limited (“xuqy.net”) [Reg. No. 1141168] registered under HongKong SAR laws with registered address at Room 705-706, 7/F., China Insurance Group Building, No. 141 Des Voeux Road Central, Hong Kong.

Reviews and Comments

Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide xuqy.net, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to xuqy.net without charge and xuqy.net shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of xuqy.net and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by xuqy.net in the future.

You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. xuqy.net assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify xuqy.net against any losses caused due to the use of the entries for any purposes.

In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant xuqy.net the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by xuqy.net will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead xuqy.net or third parties as to the origin of any Submissions or Content. xuqy.net may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.

Copyright

All information and content related to items on the websit of xuqy.net, including but not limited to price, details, dimensions, weight, descriptions, and specifications of the items are translated by us from the information obtained from Supplier or third party sources and the items or the related information are not owned, manufactured, sold or endorsed by xuqy.net. Considering the technical limitations, xuqy.net do not warrant that the said information is accurate, complete, reliable, current, or error-free.

Each item offered for sale on our website has an item description and/ or a reference link. You shall be responsible for confirming the information and content related to the item you wish to purchase through the information and/ or link provided before you submit any order. It is presumed that you have full knowledge and understanding of the details of the items you are purchasing upon submission of your order, as we shall not be liable for any after-sales issues resulting from misinterpretations of the related information and content on the website.

Without xuqy.net's express prior written consent, the use of data mining, robots, or similar data gathering and extraction tools on xuqy.net as well as the use of xuqy.net trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site and for no other purpose. If you happen to come across any of our content hosted on a third-party site, please do not hesitate to contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also reach us via phone at 010-56920099 9:30AM-6:30PM Beijing local time, or by mail at: Room F3-325, Tower A, Win Center，Building 6，Yard 33，Baiziwan Road，Chaoyang District，Beijing 100020, People’s Republic of China. The collection, arrangement, and assembly of all content on this site (the "Compilation") belong exclusively to xuqy.net. You may not use xuqy.net's Content or Compilation in any manner that disparages or discredits xuqy.net or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the "Software") is the property of xuqy.net and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by xuqy.net. Violators will be prosecuted to the full extent of the law. 

xuqy.net recognizes and respects all copyrights and trademarks. As such, any usage of television, motion picture, music, film festival or other names or titles have no connection to xuqy.net and are the sole property of the copyright or trademark holders. The dresses posted by Supplier are inspired by celebrity style and are Supplier’s recreations of item’s worn by the celebrities on your favorite television shows and the red carpet, however they are not authorized, endorsed by, or connected to these shows in any way and are not meant as infringements of any registered trademarks or copyrights by xuqy.net.

Intellectual Property Infringement Policy

It is the policy of xuqy.net to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that any Supplier on xuqy.net sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to This email address is being protected from spambots. You need JavaScript enabled to view it..
Information required
      1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
      2. A description of the allegedly infringing work or material;
      3. A description of where the allegedly infringing material is located on the site (product(s) URL);
      4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
      5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
      6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04",etc); and

      7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed. 

Termination and Effect of Termination

In addition to any other legal or equitable remedies, xuqy.net may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and xuqy.net shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

Disclaimer and Limitation of Liability

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SAME OF EACH PRODUCT ON THIS SITE, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY SUPPLIERS THROUGH xuqy.net ON AN “AS IS” BASIS. xuqy.net MAKES NO PRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED HERE TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, xuqy.net DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY, AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. xuqy.net DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, xuqy.net WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, xuqy.net’s TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU THROUGH xuqy.net DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO xuqy.net’s LIABILITY.

Order Acceptance

Please note that there may be certain orders that the Supplier or xuqy.net are unable to accept and must cancel. The Supplier and xuqy.net reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. xuqy.net will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Transfer of Title

Title to the products in your order will be transferred to you when the products leave the Supplier’s or XUQY LIMITED’s warehouse and are delivered to the carrier for shipment to an address designated by you in the order. All liabilities and risks to the products will also be transferred to you upon the delivery of the products to the carrier. By placing an order on this Site, you authorize the Supplier and XUQY LIMITED to engage third party shipping services on your behalf.

EU Payments

If you reside in a country within the European Union, these terms are an agreement between you and XUQY (UK) LIMITED (which is located in 85 Tottenham Court Rd, Fitzrovia, London, United Kingdom, W1T 4T and registration number is 6915037) or the Supplier. Under this agreement, goods and/or services will be delivered via XUQY (UK) LIMITED or Cagor-global LIMITED as an agent of Cagor-global LIMITED or the Supplier depending on the type of payment method used for the purchase of the goods and/or services. If you reside in any other country, then these terms are an agreement between you and Cagor-global LIMITED or the Supplier and goods and/or services will be delivered by Cagor-global LIMITED or the Supplier.

Typographical Errors

While xuqy.net strives to provide accurate product and pricing information, pricing or typographical errors may occur. xuqy.net or the Supplier cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, xuqy.net and the Supplier shall have the right to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, xuqy.net or the Supplier may, either contact you for instructions or cancel your order and notify you of such cancellation.

Pricing in Different Currencies

Pricing of products sold on xuqy.net is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to xuqy.net, excluding shipping.

Arbitration

Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such dispute to the Singapore International Arbitration Center for arbitration which shall be conducted in accordance with applicable rules in effect at the time of applying for such arbitration. The arbitral awards are final and binding upon both parties.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that xuqy.net is not responsible for the operation of or content located on or through any such site.

Remedies

You agree that xuqy.net's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that xuqy.net shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that xuqy.net may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.

No right or remedy of xuqy.net shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees and expenses.

No instance of waiver by xuqy.net of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.

Force Majeure

xuqy.net shall not be liable to you or be deemed to be in breach of agreement by reason of any delay in performing, or any failure to perform, any of the obligations in relation to the items, services and/or Site if the delay or failure was due to any cause beyond our reasonable control, including but not limited to:

a. fire, act of God, storm, explosion, earthquake, flood, tempest, accident or other natural disaster;
b. war or threat of war, sabotage, insurrection, civil disturbance or requisition;
c. acts, restrictions, regulations, bye laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
d. import or export regulations or embargoes;
e. strikes, lock outs or other industrial actions or trade disputes;
f. difficulties in obtaining raw materials, labour, fuel, parts or machinery faced by us or suppliers; or
g. telecommunication, transportation, power supply, or system disturbances or failures, or breakdown in machinery resulting in the impossibility of the use of any of the aforementioned.

Privacy Notice

Details
Category: Company Policies

Privacy Notice

xuqy.net respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used. 

XUQY's Privacy Policy

Thank you for accessing the website, mobile applications, devices and other software (collectively, the "Site") of xuqy.net (all references to “us” and “our" refer to xuqy.net). We respect your privacy and want you to know about the Privacy Policy policies we have in place to protect your personal information. This Private Policy also applies through our services and products via mobile devices, either through mobile applications or mobile-optimized websites.

This Privacy Policy explains:
How we collect, use, and (under certain conditions) disclose your personal information.
The steps we’ve taken to secure your personal information.
Your options regarding the collection, use, and disclosure of your personal information.

This Privacy NoticePolicy applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details.Site. We are not responsible for the content or privacy practices on any website other than xuqy.net this Site, to which this Site links or that links to this Site.

By visiting our Site, you accept the practices described in this Notice.                    
How does xuqy.net collect information about me?
How does xuqy.net use my personal information?
How are cookies and other technologies used to collect information?
Does xuqy.net ever give out my personal information?
How does xuqy.net secure information collected about me?
What choices do I have about xuqy.net’s collection of my information?
Visitors from the European Union?
Are children allowed to use xuqy.net?
Where can I find updates to this policy?

How does xuqy.net collect information about me?

We collect information from Site users in several different ways, with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to:

   * Register you with our Site and provide you with our services
   * Record and quickly bring up information you’ve given previously
   * Help you quickly find information, products, and services
   * Diagnose and improve Site content to provide you with customer service
   * provide you with our new information, products, and services

Registration and Ordering: In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our Site.

Email Addresses: Several locations on the Site allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by xuqy.net is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site.

Phone Number: Several locations on the Site allow you to enter your phone number for purposes including but not limited to: SMS verification, registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our SMS newsletter.

Log Files: Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.) 

Product Reviews: We ask for an email address and location along with the submission of all product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site.

How does xuqy.net use my personal information?

Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, improve Site content and layout, improve our outreach, and market our services and products.

Communication with You: We will use your personal information to communicate with you about your orders and our Site. All customers must provide an email address to allow communication with xuqy.net regarding orders placed. We may send you a confirmation email or a SMS verification after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address or phone number to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter, SMS newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the section of “What choices doe I have about xuqy.net’s collection of my information?” below for more details).

How are cookies and other technologies used to collect information?

Cookies are small pieces of information that your Internet browser stores as text files on your computer's hard drive. Most browsers accept cookies by default, but setting your browser to reject cookies or remove them from your hard drive will prevent you from using parts of this Site. For instance, if you block or otherwise reject our cookies, you will not be able to add products to your shopping cart, proceed to checkout or use any of our services that require you to sign in. The Site uses cookies to:
   * speed up navigation 
   * track site usage
   * recognize users and user access privileges and preference
   * enable and track selection and purchase products on this Site, and record your browsing activity and purchases
   * conduct research and diagnostics to improve our content, products and services
   * Improve Site security

On this Site and some unaffiliated sites, we display interest-based advertising using information you make available to us when you interact with our Site, content or services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to your based on information from activities such as purchasing on the Site, visiting sites that contain our content or ads, interacting with our tools or using our payment services.

Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies, which enable us to learn about what ads you see, what ads you click, and other actions you take on our Sites and other sites. This allows us to provide you with more useful and relevant ads.

We do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads.

We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who bought or browsed for classical music). Also, some third-parties may provide us information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.

Third party advertisers or advertising companies working on their behalf sometimes use technology to serve the advertisements that appear on our Site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their advertisements and to personalize advertising content. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Notice. Please contact them directly for more information about their privacy practices.

Does xuqy.net ever give out my personal information?

We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
    
Third-party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service. Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More on this below in the “How does xuqy.net secure information collected about me?” section.)

Legal requirement to disclose information: We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.

Merger and/or sale of assets: We do not normally sell, trade or rent personal information 
to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.

Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.

How does xuqy.net secure information collected about me?

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
     * Safeguarding all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption 
     * Granting only employees who are providing a specific service access to your personal information 
     * Working only with third-party service providers who we believe adequately secure all computer hardware.
While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.

What choices do I have regarding xuqy.net’s collection of my information?

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on the Site.

You can choose to:
     * Correct or update your personal information 
     * Stop receiving mail to your email address 
     * Stop receiving SMS messages to your phones 
     * Disable your account to prevent any future purchases through that account
     * Block cookies on your computer to stop using featured service on the Site
To correct or update your personal information, log in to My Accounts and submit a request through the online Customer Service.
To unsubscribe from emails you receive from xuqy.net, follow the unsubscribe link at the bottom of the email and select the option appropriate for you. Alternatively, you may log into MY Accounts and select the option appropriate to you.
To unsubscribe SMS messages you receive from xuqy.net, log in to My Accounts and select the option appropriate for you.
To block the cookies on your computer the Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Because cookies allow you to take advantage of some essential service on the Site, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart or proceed to checkout, or use any of our services that require you to sign in.

If you are a visitor from the European Union, please refer to "Visitors from the European Union?" as follows for more information

Visitors from the European Union?

This section of the Privacy Policy applies only if you use our Site or services covered by this Privacy Policy from a country that is a Member State of the European Union, and supplements the information in this Privacy Policy.

Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, portability, rectification and erasure of your own personal information.  Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Requests should be submitted by contacting us through our Data Protection Officer at This email address is being protected from spambots. You need JavaScript enabled to view it..

Are children allowed to usexuqy.net?

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or are using the Site with the supervision of a parent or guardian.
If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site.

Where can I find updates to this policy?

To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Notice on this Site and encourage you to review this Privacy Notice from time to time. Please contact us with any questions about the Privacy Notice.